Super Back Office Platform Redevelopment
Redesigning core administration, reporting, and permission-management workflows for a large-scale gaming back office platform while establishing reusable foundations for future product expansion.
Overview
Team Creation operated a legacy back office platform used by operators and finance teams to manage permissions, review reports, monitor business performance, and administer platform operations.
As business requirements evolved, the existing system had become increasingly difficult to maintain and extend. A redevelopment initiative was launched to modernise the experience and establish a stronger foundation for future growth.
As the primary designer on the project, I worked closely with Product Managers, developers, and QA teams over an 8–9 month period to translate requirements into production-ready workflows and interfaces.
The Legacy Platform
The project began as a redevelopment of an existing back office platform. Years of feature additions had resulted in dense interfaces, inconsistent interaction patterns, and growing maintenance challenges.
User Management & Permissions
User Management was one of the most complex areas of the platform.
The system controlled which information a user could access through a hierarchy of users, groups, roles, permissions and overrides.
The initial requirements were highly technical and did not fully account for validation states, error handling, and edge cases. Working closely with Product Managers, I translated these requirements into complete end-to-end workflows and interaction models.
Permission overrides introduced additional complexity and required careful handling of edge cases.
Roles & Groups
Roles, groups, and users needed to work together as a coherent system rather than isolated flows.
Reporting & Search Workflows
Reporting modules formed a significant part of the platform and were used frequently by operators and finance teams.
One challenge involved transaction reporting, where backend constraints limited how searches could be performed.
Working within those constraints, I proposed a template-driven search approach that allowed users to switch between predefined search scopes while maintaining consistency across reporting modules.
Supporting Future Growth
As additional modules entered development, I noticed recurring UI patterns appearing repeatedly throughout the platform.
Rather than redesigning similar controls for every feature, I began aligning design assets with the engineering team's Storybook implementation and introduced reusable component foundations supported by design tokens.
The goal was to improve consistency and provide a foundation for future development.
Outcome
The project delivered redesigned workflows across core administration and reporting modules while improving consistency across a rapidly evolving platform.
Beyond individual features, the work established reusable foundations that helped support future expansion and a roadmap extending beyond the initial release.
Reflection
This project reinforced the importance of balancing usability, business requirements, and technical constraints within enterprise software.
Much of the value came not from individual screens, but from creating clarity across complex workflows and introducing enough structure to support future growth.